**CRITICAL NOTE:** Never attempt to resolve a connection error by entering your **seed phrase** into your computer! Your **private keys** are safe in **cold storage**. The issue is purely communication based.
**Issue: Device Not Detected by Trezor Suite.** The most common **troubleshooting** scenario is the **Trezor Suite** failing to recognize the **hardware wallet**. The fix nearly always involves the **Trezor Bridge**. First, ensure the Bridge **background service** is actually running (check system processes). If it is running, try restarting the Bridge service manually or, failing that, restart your computer. Next, check the physical connection: try a different USB port or a different USB cable, as faulty cables are a surprisingly frequent cause of **USB communication** failure. Finally, temporarily disable any aggressive security software that might be causing a **firewall configuration** conflict with the Bridge’s local port.
**Issue: Connection Drops During Transaction.** If the **secure connection** drops mid-transaction (especially during a high-data operation like a **firmware update** or signing a large CoinJoin transaction), the problem is usually a momentary interruption in the **Trezor link**. First, eliminate all external power variables: plug your computer directly into a wall socket, avoid USB hubs, and ensure the cable is firmly seated. This ensures that the **Trezor hardware wallet** receives stable power, which is vital for uninterrupted **USB communication** handled by the **Trezor Bridge**. If the problem persists, reinstalling the latest version of the **Trezor Bridge** usually resolves underlying service corruption issues.
**Issue: Web Wallet Connection Fails (Only Trezor Suite Works).** If the **Trezor Suite** works flawlessly but a third-party web wallet (like MyEtherWallet or Metamask via Trezor) cannot connect, the problem often lies with the browser or specific client-side permissions. Ensure your browser is fully updated and try clearing your browser cache. The web wallets rely entirely on the **Trezor Bridge** to broker the **secure connection**. If the connection is failing, this usually points to a browser security setting blocking the HTTPS connection to the local Bridge port (`127.0.0.1:21325`). Adding this address as a trusted domain within your browser settings can sometimes resolve this niche **troubleshooting** issue, restoring complete **digital asset management** access.
In all **troubleshooting** steps, the golden rule remains: trust the device, not the screen. The **Trezor hardware wallet** is physically isolated, protecting your **private keys**. The **Trezor Bridge** is simply a communication tool. Resolving any Bridge issue will restore your full, secure access to your **crypto portfolio**. Always verify that you are communicating only with the official **Trezor Suite** interface, as malicious websites will often mimic the Bridge prompts in an attempt to capture sensitive information. The stability provided by the **Trezor Bridge** is the silent guarantee of your ultimate **crypto security**.